Moving Coronavirus FAQ

Your Move and COVID-19: Frequently Asked Questions

Please Note: MoveDay provides residential moving services for local moves. At this time, we are considered an essential service, so we are open for business. Our highly professional moving teams are trained and equipped to service your move safely during COVID-19. Read on to learn more about how we’re keeping our customers and employees healthy and safe during an ever-changing situation.

With all of the uncertainty right now surrounding the COVID-19 pandemic, there’s one thing you can count on: The safety of our customers and employees is our top priority, which is why we have implemented our own COVID-19 protocol in addition to local, state, and federal regulations. We also comply with all government guidelines, those put forth by the Center for Disease Control (CDC), and also the recommendations of the World Health Organization (WHO).

Because circumstances and requirements change frequently, we understand that you may be feeling some anxiety about your move and have questions about how the pandemic will affect the logistics of it. Please rest assured that MoveDay is being proactive about operating safely, and we are offering extra support to our valued customers during this unprecedented time.

Below you’ll find answers to some of the most commonly asked questions people have been asking us lately:

Will Moving Services Be Interrupted Due to COVID-19?

Because moving has been classified as an essential service, our business is able to remain open, and we are happy to be able to safely service your move. That said, our locations throughout the U.S. are still under some form of restrictions. We will keep you abreast of those local situations and discuss any specifics with you. If something changes in the local area on either end of your move, we will update you as soon as possible.

As long as it is deemed safe to do so, we’ll continue to provide quality moving services with the same commitment and expertise that we are known for. We’ve implemented several precautions to keep our customers and team members safe, and we are asking our customers to practice basic social distancing during their move.

How Can I Get an Accurate Moving Quote if No One Can Come to My House?

Aside from moving day, all interactions with MoveDay will be over the phone or virtual, starting with a video home survey to get your final move estimate.

For your home survey, you’ll walk through your house with your phone or tablet and a MoveDay representative will review it, and connect with you to ask any lingering questions, as well as to address any concerns you may have, such as how our crew will protect various items during the move.

What Are You Doing to Keep Your Movers and Customers Safe?

In addition to following the CDC and WHO guidelines, we also have our own additional safety protocols. These precautions are for your protection as well as the safety of the moving crew. We are dedicated to preventing unnecessary exposure by practicing social distancing along with other proven safety measures.

We have instructed all of our moving crews to:

  • Forgo handshakes.
  • Remain six feet away from each other at all times.
  • Avoid interacting with you when possible (other than an initial brief interview with the team leader to discuss the moving plan.)
  • Arrive wearing their own personal protection equipment, including masks and gloves.
  • Sanitize shared surfaces, including hand trucks, dollies, and other equipment.
  • Wash or sanitize their hands every two hours or after touching shared surfaces.
  • Stay home if they are feeling ill or exhibiting any symptoms.

As part of our enhanced screening process, you will be contacted 72 and 24 hours in advance of your move to check in. During these check-in calls, they will answer any last-minute questions you may have and ask health-related questions to ensure the safety of all involved.

What Kind of Precautions Should I Take During My Move?

  • Designate an area for our crew to wash their hands periodically throughout the process of loading and unloading.
  • Remain six feet away from the movers, refraining from any participation in the move if possible.
  • Disinfect commonly touched surfaces such as doorknobs, cabinet pulls, and sink faucets.
  • After unwrapping items that have been padded or wrapped, consider disinfecting them as an added precaution.
  • After your move is complete, dispose of all packing materials.

If I’m Feeling Ill, Can I Cancel or Reschedule My Move?

Absolutely. Not only do we value our customers’ safety, but we want to keep our moving crews healthy as well. In the event of an illness, simply reach out to one of our moving coordinators. Our team will be happy to help you select a new move date without any cancellation penalty or rescheduling fee. If you have any questions about whether you should reschedule your move, your moving coordinator will be happy to discuss your situation with you and help you come up with a plan.

Amidst these challenging times, our commitment to servicing your move safely and reliably is stronger than ever. We will update this blog post as guidelines and procedures change. Please do not hesitate to reach out to your local MoveDay branch or your moving coordinator with any questions or concerns.

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